Don’t Think IT Solutions Are Complete without User Training. A frequently underappreciated contributor to a well-run IT operation is the ability to communicate with and train end users effectively. Its absence too often leads to a disconnect between the way the computer guys intended a system to be used and the way that people actually use it. Several factors are widely accepted as critical to the success of IT projects and to the overall effectiveness of an IT organization. They include ensuring that IT is aligned with well-defined and understood business objectives, that executive management supports the IT department’s efforts, […]