Merrick Sloss, Author at Bellwether Technology

Online Portal Facilitates Communications for Bellwether Clients

Posted on December 1, 2022 by Merrick Sloss

What technology issues are our employees having? Are they getting the help they need? What’s coming up next on our IT roadmap? These are all examples of questions that the main contacts at each of our client companies can quickly answer inside of our online communications portal. Individual users can also get information that’s pertinent to them, whether it’s the status of a support request or a new training program that’s been assigned to them by their manager. The portal can even make client operations more efficient. For example, when it’s time to onboard new employees, requests for the hardware […]

Signs You’ve Outgrown Your IT Support Provider

Posted on November 3, 2022 by Merrick Sloss

How does an IT support relationship go bad? It could be that you’ve outgrown your provider. It’s hard to know for sure if that’s the cause of your problems because the signs can be subtle. What’s more, the situation didn’t happen overnight but crept up on you slowly. Everything was great when you first started working together, but now you feel like you’re on a plateau, or maybe even going backwards. And that’s not just IT, but your whole business. When you outgrow your IT provider, it means that your needs are more than they can handle. It could be […]

Here to Help – Spotlight on Ross

Posted on October 14, 2022 by Merrick Sloss

There’s often an audible sigh of relief heard over the phone, when Ross responds to a client support request and the person on the other end knows that their problem is going to be taken care of… fast. As a Support Specialist at Bellwether, Ross troubleshoots client issues all day long. The pace is fast as he moves from problem to problem, ranging from a simple password reset to a networking issue, but he loves it and can’t imagine doing anything else. Ross enjoys the variety that comes with each day, and he feels that the company sets him up […]

Why Is My IT Support Company So Slow?

Posted on October 12, 2022 by Merrick Sloss

When IT support isn’t there when you need it, you can feel like you’re falling into a black hole with no way out. Not only does slow IT support response cause frustration for employees, it impacts your whole business. What you end up with is technology that hinders operations instead of enabling them. What happens when IT support is always slow or doesn’t show up at all? Employees lose confidence that IT can help so they stop calling support at all. People try to fix their own issues which diverts them from their work. They ask coworkers for IT help […]

Bellwether Technology Corporation Receives SOC 2 Type 2 Accreditation

Posted on September 30, 2022 by Merrick Sloss

(September 30, 2022 – New Orleans, LA) – Bellwether Technology Corporation has successfully completed its SOC 2 Type 2 audit and received attestation that the processes they use to handle sensitive information meets high standards for security. The Security and Organization Controls (SOC) framework is the basis for trust principles established by the American Institute of Certified Accountants. Use of this framework extends beyond the accounting industry to any company that wants to demonstrate to customers that they have the correct tools, processes and infrastructure in place to protect the data that they gather and store. Level 2 signifies that […]

Replace Our Servers or Go to the Cloud?

Posted on September 9, 2022 by Merrick Sloss

If you still have your company servers onsite at your business location and you’re wondering if you should go to the cloud, the answer is probably – Yes. There are many reasons why this is a good idea, and for us here on the Gulf Coast, one of those reasons is hurricane season. Let’s make sure that we’re talking about the same thing when we say “cloud” because there are different kinds of cloud computing. For the purposes of this article, just think of the cloud as the utilization of servers for file storage and computing resources that are not […]

5 Signs It’s Time to Outsource Cybersecurity

Posted on August 15, 2022 by Merrick Sloss

Cybersecurity can no longer be considered something straightforward that a small IT department can handle. In fact, security has become a critical business capability. Add to that the continuous evolution of cyber-criminal tools and tactics, and the security needs of small businesses aren’t that much different from what enterprise organizations have. That’s why more and more business leaders are turning to outsourced cybersecurity services to ensure that they’re managing business risk and building resilience into their organizations. Resilience is the ability to defend against cyber threats and to bounce back if and when a cyber-attack happens. When it comes down […]

What is a Managed IT Service Provider?

Posted on August 9, 2022 by Merrick Sloss

When you’ve decided that you’re done with underperforming IT and you’re looking for a way to turn your situation around fast, Managed IT Services is the solution. Your IT department may have done very well in the past to effectively manage IT and cybersecurity. However, there’s no denying that technology has evolved at a breakneck pace and continuing to do what you’ve always done isn’t going to keep up. You may never have considered bringing in third-party IT support because you think you can’t afford it, or you simply don’t feel like you know enough yet to make an informed […]

Shaping His Own Destiny – Spotlight on Steve G.

Posted on August 5, 2022 by Merrick Sloss

Steve G. is the Scrum Master for Bellwether Technology’s software development team. Scrum is a framework that helps dev teams work together to create products that solve complex problems. Steve’s role is focused on moving the team forward. He takes upcoming requirements and input from stakeholders and distills it into reasonable chunks of work for the dev team to tackle. On a day-to-day basis, you’ll find Steve facilitating meetings, gathering information, communicating to stakeholders, and finding answers to questions. His activities resemble those of a Project Manager – and he’s certainly managing projects – but with Scrum, how the team […]

How Do You Qualify for Cyber Insurance?

Posted on July 15, 2022 by Merrick Sloss

If you want to have a shot at qualifying for cyber insurance and get the best possible rates, you have to show that your company is effectively managing cyber risks. Unfortunately, it’s getting harder and harder to get cyber insurance even if you’re trying to renew an existing policy. If you don’t believe it, just have a look at a current application. When they’re considering your risk profile, insurance underwriters want to know what security controls you have in place. The answers to the questions on the application get technical really fast. In fact, most insurance companies are asking you […]

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