Paul V. is not the type of person who flits from job to job. In fact, before he came to Bellwether, he had been with his previous employer for more than 11 years. But when he realized that he had gone as far as he could go with that company, he started to look around for other opportunities. That’s when he found Bellwether along with a vision for a growing career instead of a dead-end job.
Fast Advancement from Technician to Team Lead
Paul started out as an IT Support Specialist, but it wasn’t long before he advanced to Service Desk Team Lead. His manager, Zasha, Director of Operations, played a key role in helping Paul figure out what the next step in his career should be.
“Zasha worked with me to see where my interests were and how I wanted to progress with my career,” said Paul. “She pointed me toward a path where she believed I would do well. It interested me, so I pursued it.”
As Service Desk Team Lead, Paul manages the flow of tickets to the service desk technicians and jumps in to troubleshoot issues whenever necessary. He knows his team and their skillsets which enables him to assign tickets to the person who is best equipped to handle the problem at hand.
Paul regularly reviews tickets to identify patterns that may be pointing to a bigger problem that needs to be addressed. He also acts as a liaison between the service desk team and other departments at Bellwether, to communicate about projects or share insights about what he’s seeing in Service Desk tickets that need further investigation to discover the root cause.
Never Be Afraid to Ask a Question
One of the things Paul learned about Bellwether early on was that people are eager to share their knowledge, and that if you have a question, you shouldn’t be afraid to ask it.
“The company doesn’t want you to not know something because you don’t want to ask a question,” explained Paul. “We’d rather questions be asked and that way we make sure we’re getting it right.”
Paul appreciates the freedom to ask questions and the open line of communication he has with his manager. The feedback he gets from Zasha often validates his actions, but she also shares ideas for how he could do things differently. Either way, there’s no negativity and Paul takes what he hears as positive reinforcement.
“Paul has truly embraced his role as Service Desk Team Lead,” said Zasha. “He has a strong talent for leading and supporting his team while also staying focused on the department’s overall goals and direction. His dedication and drive make a positive impact at Bellwether every day.”
A Culture Driven by Employee-Happiness
The concern and interest that management shows towards his professional development—whether it’s feedback from his manager or reimbursement for a new certification—is something that Paul had never experienced in an employer. In fact, he was surprised at how far Bellwether goes to support employees in not just their career growth but job satisfaction.
“They’re very happiness-driven and work-life balance is very big,” said Paul. “There’s no working you into the ground for sure. When you have to work remote to meet a family obligation, they trust us that we’re going to get the job done.”
As the saying goes, what goes around comes around. The benefits Paul enjoys at Bellwether don’t stop with him; they extend to his team and the client companies he supports. It’s a win-win-win. His favorite part of the job is keeping everyone moving forward, both his team and the computer users they assist every day. IT plays a crucial role in every company, and he takes pride in knowing that his work, and the work of everyone at Bellwether, truly makes a difference.
Are you like Paul, and you’d like to work where you can have a career, not just a job? Start here to find your place on our team.
